Who is FrontDesk?

FrontDesk Queue Management Systems (FrontDesk) is an innovative, intuitive, and easy to use software platform that redefines appointments, queue and customer flow management.

The primary focus is on eliminating wait times in public service offices completely to improve the customer experience and employee engagement.

How do we do it?

Disrupt waiting time

FrontDesk Suite improves the services provided significantly by eliminating waiting time through comprehensive management of appointments and people flow

Improve work quality

FrontDesk Suite improves work quality for employees reducing stress while increasing retention and enabling talent attraction

Facilitate decision making

FrontDesk Suite provides unmatched data and analytics for managers to optimize resource allocation and excel their business

About the FrontDesk solution

FrontDesk is a SaaS solution including both a queuing and appointment system.

The queuing system is used in the citizen service centers, where citizens can “walk-in”, while the appointment system is used by offices that require a prior appointment, e.g., for licenses, permits, meetings within all departments of an organization.

What sets us apart?

FrontDesk has been developed in close cooperation with local governments to be able to handle all types of services in the public sector; from simple attendance to the complex workflows that often characterize the public administration.

FrontDesk uses an open API to integrate with other public service systems. For example, photosystems, online payment solutions, or online forms. Thus, the citizens do not experience any disturbing interfaces between systems used in the public administration.

Learn more about the Full Suite

Learn more about Online Bookings

Learn more about our Smart Kiosks

Contact us today

Let us show how FrontDesk can help your organization.

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FrontDesk at a glance

  • Tailored for public sector
  • 100% cloud-based software
  • MS Azure in Toronto
  • Guaranteed uptime 99,9%
  • Always up-to-date!
  • Comprehensive data and analytics module
  • Available in 6+ languages – more can easily be added
  • GDPR, ISAE 3000 and WCAG 2.1 compliant
  • Implementation in just 1 day
  • Location-based license model includes
  • unlimited users and transactions
  • all updates and new features included in licence
  • access to local support