We offer 30 days full return
Get a presentation
Presentation of FrontDesk
Cases

Negative waiting time in Copenhagen

Time reservation has removed the queues completely and citizens are on average served 2 minutes before the reserved time

Copenhagen International House: 3 became 1

FrontDesk was introduced in March 2016 and had immediate effect. The staff in the reception is reduced from 3 to 1.

98% citizen’s satisfaction in Fredensborg

Citizens appreciate that they can keep track the waiting time on the monitors. It creates a calm atmosphere in the waiting area.

Developed and delivered over a weekend

Varde Municipality ordered FrontDesk Friday and started using the platform Monday.

Everyone uses FrontDesk in Hvidovre

FrontDesk is used across different departments in the Hvidovre Municipality administration.
Previously the case workers and job consultants spent a lot of time being ready and waiting for the citizens, when they had an appointment at the municipality – sometimes in vain.
The citizens were often confused, the first time they were having an appointment with their case worker, which resulted in a lot of disturbing enquiries at the counter, while other citizens were served.

Now, the case worker receives a message, when the citizen has arrived, and the citizen receives a confirmation, if necessary with a message, when he/she has announced his/her arrival in the system.
Then it only takes a moment to find each other ... without any wasted time and disturbances to neither citizen nor employee.
Søren Forsmann, Head of Department
Holbæk Municipality
FrontDesk gives me a fabulously good overview of where and when we are vulnerable with regard to wait times and resources. It helps demonstrate what tasks are being solved every day – and I use it on a daily basis for planning and management purposes.
Dorthe Jespersgaard, Citizens Service Manager
Aalborg Municipality
FrontDesk gives me an overview of how many citizens are waiting, and which types of tasks the employees in citizens service centres are to resolve. This means that we are always prepared for any task that the citizen presents to us, when we call that person in to be served.
Klaus Petersen, Citizens Service Manager
Herlev Municipality
In Greve, FrontDesk has meant greater efficiency in the citizen’s encounter with the municipality. The case workers do not have to wait for the citizen, they receive an e-mail when the citizen arrives.

The system itself is reliable and there is a good hotline, which can be contacted 24/7. Via the municipality’s website the citizens can make a reservation for many areas, thus avoiding that the citizen needs to stand in a queue, and the organisation can trim its working schedule accordingly.
The statistics module is easily manageable and can be used as a management tool for peak periods and tasks in the annual work cycle.

Changes to FrontDesk are easily and intuitively applicable for the organisation, for instance if a postal vote button is to be added: this is done quickly and efficiently – also when it needs to be removed again.
Tina Malling Kiær, Citizens Service Manager
Greve Municipality

Clients

København
Aarhus
Aalborg
Odense
Esbjerg
Vejle
Frederiksberg
Silkeborg
Herning
Horsens
Roskilde
Slagelse
Sønderborg
Holbæk
Hjørring
Næstved
Hillerød
Helsingør
Guldborgsund
Aabenraa
Skanderborg
Holstebro
Rudersdal
Haderslev
Lyngby-Taarbæk
Favrskov
Hvidovre
Varde
Høje-Taastrup
Greve
Ballerup
Skive
Frederikssund
Gentofte
Lolland
Vejen
Egedal
Ikast-Brande
Fredensborg
Furesø
Norddjurs
Brønderslev
Odsherred
Herlev
Albertslund
Stevns
Solrød
Faxe
Ishøj
Brøndby
Kerteminde