Technical FAQ

We have built our platform to be both secure, compliant and seamless to use.

If you have questions we don’t answer below, contact us now!

Which platform does FrontDesk use?

FrontDesk use Microsoft Azure’s platform, which makes our solution fully scalable to support both small and large organizations. Data will be located in the area you are located and handled under local laws and regulations. Your data is safe with us and we are yearly audited by externals to renew our ISAE 3000 certificate. Microsoft Azure’s servers have the following compliance offerings for Canada. More can be found at Microsoft Azure’s website.

For more information, please contact
Zoobia Shahab
What are your compliance offerings?

We follow Microsoft Azure’s compliance offerings:

Global Compliance

CIS Benchmark, CSA STAR Attestation, CSA STAR Certification, CSA STAR Self-Assessment, ISO 20000, ISO 22301, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 1, SOC 2, SOC 3, WCAG 2.0

Regional/Country Compliance

PIPEDA

Industry Compliance

CDSA, GxP, NERC, OSFI, PCI DSS, Shared Assessments, TruSight

 

How do you encrypt data?

Yes, all data is handled used managed keys and all data is transferred using HTTPS. We also have a RESTfull API service for reservations. We use external penetration tests to ensure our system lives up to the highest standards. If you need a copy of our penetration test certificate and report, reach out now.

For more information, please contact
Nicolas Jøns Larsen
Does FrontDesk use an open API?

Yes, we have both GET and PUT. You can use our API to integrate with your existing software and thereby become more efficient. We have many custom integrations as well as integrations with passport systems, photo systems, business process management systems etc.

 

For more information, please contact
Zoobia Shahab
How is FrontDesk’s system performance?

Our current uptime is 99.9%. Scheduled updates are deployed between 1am and 3am EST and expected downtime during updates are less than 1 minute.

Do you support Single-Sign On?

Yes, we encourage our clients to use SSO. Technically, we use SAML Authentication. Configuring security groups in FrontDesk is quick and easy.

Where is data stored?

Data is stored locally. If you are a Canadian client, your data is stored in Canada. Your data is safe with us and we are yearly audited by externals to renew our ISAE 3000 certificate. Please reach out for a copy of our certificate. More information about Microsoft Azure’s data centres can be found here.

 

For more information, please contact
Nicolas Jøns Larsen
Which browsers do you support?

We support all modern browsers such as Chrome, Edge, Safari, Firefox etc. Our platform is built in HTML5 and is thus responsive for mobile devices such as smartphones, tablets etc. This goes for both the end-user site as well as back-end users of FrontDesk.

 

For more information, please contact
Taha Shahid
How do you handle backups?

Backup are stored up to 30 days and include customer data such as configuration, historical data, statistics, user configuration etc. The customer’s data is stored in a Microsoft Azure SQL Database with 30-day point-in-time backup, ensuring that FrontDesk can restore all data or configuration in the system to any state within the previous 30 days. The backups are stored comfortably for 30 days and so that they are not accidentally or illegally destroyed, lost, impaired, come to the knowledge of the unauthorized person, misused or otherwise treated in contravention of the rules and regulations applicable to processing of personal data at any time.

Periodically, tests are performed to ensure that data can be restored from backups.

Do you have SMS and Email messaging?

Yes. We offer both SMS and Email confirmation, reminder and cancellation messaging. The different messages can vary pending the service they are meant for and includes dynamic texts such as location name, address etc. This ensures you only change your data one place – the rest will follow.

 

For more information, please contact
Taha Shahid
Do you offer touchless check-in?

Yes. Touchless check-in is easy to incorporate in your services and FrontDesk. This feature serves as a great alternative to our smart kiosks or tablets. Read more about touchless check-in here.

 

For more information, please contact
Taha Shahid
What about privacy?

FrontDesk has in the past 3 years worked under and in compliance with the various international legislation and frameworks for privacy such as GDPR, PIPEDA, MFIPPA, FIPPA, PHIPA etc.

FrontDesk is yearly audited for compliance with the European Privacy Framework, GDPR. The Certification is handled by the global organization, BDO. Should it apply, we use Data Processing Agreements with both clients and 3rd party suppliers to ensure safe and correct use of data.

Reach out now for a copy of our Privacy Certification.

 

For more information, please contact
Nicolas Jøns Larsen