Who is FrontDesk?
FrontDesk Queue Management Systems (FrontDesk) is an innovative, intuitive, and easy to use software platform that redefines appointments, queue and customer flow management.
The primary focus is on eliminating wait times in public service offices completely to improve the customer experience and employee engagement.
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The most advanced and least complicated queue and appointment management system for the public sector.
All shown in one brief video.
About the FrontDesk solution
FrontDesk is a SaaS solution including both a queuing and appointment system.
The queuing system is used in the citizen service centers, where citizens can “walk-in”, while the appointment system is used by offices that require a prior appointment, e.g., for licenses, permits, meetings within all departments of an organization.
What sets FrontDesk apart?
FrontDesk has been developed in close cooperation with local governments to be able to handle all types of services in the public sector; from simple attendance to the complex workflows that often characterize the public administration.
FrontDesk uses an open API to integrate with other public service systems. For example, photosystems, online payment solutions, or online forms. Thus, the citizens do not experience any disturbing interfaces between systems used in the public administration.
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FrontDesk at a glance
- Tailored for public sector
- 100% cloud-based software
- Microsoft Azure
- Guaranteed uptime 99,9%
- Always up-to-date!
- Comprehensive data and analytics module
- Available in 6+ languages – more can easily be added
- GDPR, ISAE 3000 and WCAG 2.1 compliant
- Implementation in just 1 day
- Location-based license model
- Unlimited users and transactions
- All updates and new features included in licence
- Access to local support
Read more about our technical features in our help section.
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Let us show how FrontDesk can help your organization.