Benefits

Made for the public sector

FrontDesk queue management system (QMS) creates better experiences for customers, staff and management. The benefits start from day one with zero wait time and no more over time for staff.

Queue Management
Eliminate wait time

Visitor management System
With FrontDesk’s unique online booking and queue management system, your customers don’t wait in line. Give your customers time back and enjoy a predictable day.

Appointment Management
No more lineups

Front desk management
Decide what your day looks like with intuitive Front Desk schedules that spread customer bookings throughout the day. With us, staffing is easy.

Government
Made for the public sector

Digital queue management
With over 10 years of experience from the World’s most digital public sector, Denmark, we guarantee our visitor management system will take your digital transformation to the next level. Read about our public sector clients here.

Online Services
Multi-channel

Front desk management
Channel your customers to your online/call center channels through our visitor management system. Free up resources for your customers who need in-person services.

Data-driven decisions
Optimize using your Data

QMS Mangement
With data on every touchpoint, our queue management system makes it easy to optimize your operations. Know which days are busy and when you can send staff home to their families early.

Protect and stay safe
Touchless experience

QMS on mobile
Let customers check-in for appointments using their own smartphone. This eliminates the need for a waiting area and helps with physical distancing.

Statistics

Looking for data to drive your decision-making? Let FrontDesk’s advanced statistic module guide you.

With statistics on both previous and upcoming days, managing staffing, creating reports and optimize your business have never been easier.

91%
Of citizens are service-ready using FrontDesk
100%
Satisfied FrontDesk users
99.9%
Uptime on FrontDesk's platform
Testimonials

What our customers say

Chief Information Officer
Shawn Slack

The City of Mississauga, Canada’s 6th largest City, was one of many municipalities where operations were impacted during the first wave of COVID19. Learn how 19 libraries use FrontDesk daily to continue services

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Photo of WFCU Centre with blue skies
IT Site Lead, City of Windsor

How FrontDesk and Windsor-Essex Health Unit created a seamless flow in 2 days for the COVID vaccination push in the region.

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Mock up of FrontDesk Monitor
Leader – IT Projects
Ali Khan

With an average wait time of just 2 minutes, FrontDesk’s Queue Management System (QMS) implementation at the Ontario Court of Justice was a success for both staff and visitors from day one.

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City of Mississauga Library Meadowvale Community Centre
IT Business Manager, City Services
Paul Burns

The City of Mississauga, Canada’s 6th largest City, was one of many municipalities where operations were impacted during the first wave of COVID19. Learn how 19 libraries use FrontDesk daily to continue services

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City of Brampton

Brampton is a well-run city, focused on continuously improving the day-to-day operations of the corporation by streamlining service delivery to ensure timely and efficient customer service.

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Queue and Appointment Management

Understand why FrontDesk is the best in the market

We are great at eliminating queues and improving satisfaction. We also create some pretty cool videos explaining why we are the best solution for the public sector.

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Our QMS gets you in control of time

84.4%
Of all visits with our clients were booked online
92%
Of all visits show up before their booked time
-54sec
Is the average wait time for booked times

The leading queuing and visitor system on the market

We are not only founded in the World’s most digital public sector. We are made for the public sector. Our innovative queue management system (QMS) is tailored for the complexity of government services and we comply with local privacy and data regulations.