Selected case studies

Student Services is, in many ways, the external face of the faculty and is an important part of the faculty’s overall strategy to provide students with a modern and professional service. Enter: FrontDesk.

With the vaccine rollout as the key to stopping the COVID pandemic from becoming worse, cities and regions need systems that can be implemented quickly and handle large citizen flows, dynamic scheduling, and federal data requirements

A Canadian City needed a way to manage the distribution of rapid antigen testing kits for the City’s daycares. With pressure from all sides, a City needed to find a solution on how to manage the distribution. Luckily, they could use FrontDesk.

Brampton is a well-run city, focused on continuously improving the day-to-day operations of the corporation by streamlining service delivery to ensure timely and efficient customer service.

The City of Copenhagen is Denmark’s largest municipality and it has ambitious targets for digitization and improved efficiency. In the Citizens service, these targets are in the midst of being fulfilled and one of the tools that are being used is FrontDesk.

The City of Mississauga, Canada’s 6th largest City, was one of many municipalities where operations were impacted during the first wave of COVID19. Learn how 19 libraries use FrontDesk daily to continue services

With an average wait time of just 2 minutes, FrontDesk’s Queue Management System (QMS) implementation at the Ontario Court of Justice was a success for both staff and visitors from day one.

How FrontDesk and Windsor-Essex Health Unit created a seamless flow in 2 days for the COVID vaccination push in the region.

The City of Mississauga, Canada’s 6th largest City, was one of many municipalities where operations were impacted during the first wave of COVID19. Learn how 19 libraries use FrontDesk daily to continue services

40% decrease in physical inquiries, no waiting times, satisfied citizens and a much better working day for staff.

FrontDesk is used across different departments in the Hvidovre Municipality administration. This provides operational advantages as well as a professional exchange of experience that contributes to an optimized use of the platform.